Turno nocturno Agente de servicio al cliente bilingüe avanzado - Chats

Match is a recruitment agency composed of a team of professionals. We specialize in finding the best employees for leading information technology and digital companies. Our goal is to perfectly align your skills and expectations to help you find your dream job. One of our key clients is an international iGaming company currently looking to add a VIP manager to its team.

Responsibilities:

Handle consultations for US VIP clients and build long-term relationships with them;

Communicate with clients via chat and calls;

Provide outstanding VIP customer service through our communication channels;

Respond to client inquiries;

Resolve issues and ensure timely, effective solutions;

Maintain and manage the client database;

Present and sell the company's products and services;

Generate timely reports using the CRM system;

Requirements:

Previous experience in customer service roles, preferably with VIP or high-value clients, either online or in-person;

Prior experience communicating with clients via chat and phone;

Technical skills: proficiency in MS Office, Google Services, and CRM systems is essential.

Advanced C1 english fluent

Personal qualities required:

At least 6 months of previous sales experience;

Ability to multitask, work with KPIs, strong teamwork, and results-driven mindset;

Work format full time

On-site position Col. Del Valle

Schedule: 2/2 , 8:00 PM – 8:00 AM (two days on, two days off)

What we offer:

Competitive net salary.

Performance-based bonus system for reaching the KPI´s. (Bonus system till 110% from salary)

Modern, fully equipped Class A offices.

Opportunities for both vertical and horizontal growth.

We offer accelerated growth opportunities within the department

Work environment with a young, professional team.

28 fully paid vacation days per year.

Continuous training.

Corporate events.